• Respond to agency cell phone as crisis calls come in through crisis hotline.
  • Advocate for and assist victims in making contact with agencies and systems such as shelter, law enforcement, medical and social services.
  • Maintain confidentiality of client.
  • Resource to on-call staff member if needed for additional guidance when responding to rape and/or sexual assault call for service
  • Follow-up with activities to the Shelter Home of Caldwell County Hotline
  • Complete Initial Crisis Assessment
  • Attend two in-service trainings a year
  • Contact on-call staff when questioning policy/procedure.


  • Must have knowledge and sensitivity regarding the issues of sexual assault and domestic violence.
  • Must complete the initial 20 hour training program.
  • Maintain client’s confidentiality.

Character traits/skills

  • Ability to work with people without being judgmental.
  • Able to readily separate your own emotional experiences from those of the victims.
  • Active listener
  • Compassionate
  • Empathetic
  • Supportive
  • Dependable


  • Evenings, holidays and weekends.
  • Weekday on-call shift: 5pm-8am weekdays
  • Weekend on-call shift: 8am-5pm & 5pm-8am

All companions will have a yearly evaluation and the opportunity to evaluate the volunteer program as well.
Training provided in the fall and spring of each year.